Front Desk Associate

Duties

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Captures and coordinates patient files, ensuring proper documentation is in each file.
• Greets patients enthusiastically, guiding them through the initial steps of the consultation process.
• Obtains authorizations for medical patients, scans and enters insurance cards, and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or improve for the customer, acting on behalf of the customer to resolve issues.
• Prepares charts for next day's appointments, greets patients, assists them with paperwork, and communicates expectations clearly.
• Handles center correspondence, conveying a concise, honest, and respectful message in both written and verbal communications.

Requirements

• 2+ years of ophthalmology experience or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

Qualifications

• Must have excellent communication skills.
• Ability to multitask and prioritize effectively.
• Proficient in Microsoft Office Suite.
• Knowledge of medical terminology and procedures.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Knowledge of medical terminology and procedures.

Pay

USD $20.00/Hr. USD $30.00/Hr.

Schedule

This is an alternate work week consisting of 4-10 hour days.