Front Desk Associate

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Captures and coordinates patient files, ensuring proper documentation is in each file.
• Greets patients enthusiastically, guiding them through the initial steps of the consultation process.
• Obtains authorizations for medical patients, scans and enters insurance cards, and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills, and makes concrete attempts to add value or improve the customer experience.
• Prepares charts for next day's appointments, assists patients in completing paperwork, and informs them of the process flow.
• Handles center correspondence, conveying a concise, honest, and respectful message in both written and verbal communications.

Requirements

• 2+ years Ophthalmology experience or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

Qualifications

• Excellent time management skills.
• The ability to multitask effectively.
• Strong attention to detail.
• An understanding of insurance processes is a plus.

Benefits

• USD $23.00/Hr.
• USD $26.00/Hr.