Front Desk Associate
About the role
Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. A 72-room luxury resort offering lodging, dining, UTV and Jeep tours, horseback riding, full-service spa, and air tours.
Responsibilities
- Check-in/check-out hotel guests courteously and efficiently
- Provide information and assistance to all guests and visitors
- Communicate Resort services and amenities to guests
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Document and confirm reservations and cancellations
- Block rooms in system and follow through on designated requirements
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
- Resolve discrepancies on rooms status report with Housekeeping
- Process checkouts; resolve any late charges, present folio to guest and resolve any disputed charges; settle guest accounts
- Conduct group check-ins/outs
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
- Adhere to all cashiering procedures
- Document pertinent information in log book
- Assist in other Front Desk areas as assigned
- Provide guest room tours
- Legibly document maintenance needs on work orders and submit to Manager
Qualifications
- Experience in Hospitality Industry in similar position
- Strong and effective communicator
- Professional presentation
- Previous guest relations training
- Ability to input and access information in the property management system/computers/point of sales systems
Skills
- Customer Service
- Communication
- Computer Skills
- Time Management
Benefits
Paid Holidays / Sick Time
401k Eligibility
Friends & Family Discount
Associate Cafeteria
Economical on-site housing - rent includes all utilities, internet & satellite
Associate Clubhouse, Fitness Facility
Pay
$15.16-$18.00/hour
Schedule
Seasonal position
Company Information
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.