Front Desk Associate

Essential Functions

• Creating excellent guest satisfaction by providing fast and courteous service.
• Giving personal attention to guests in order to exceed their expectations.
• Utilizing empowerment to resolve guest issues.
• Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay.
• Aid the butler team during all times.
• Completing the necessary steps in the registration process as well as the departure process.
• Ensuring that resort guests are familiar with the location of their rooms.
• Promoting resort services and amenities.
• Contacting returning guests in order to assist them in planning their stay.
• Making reservations for onsite and offsite dining, activities, and entertainment.

Knowledge, Skills, & Abilities Required

• A high school diploma or equivalent required.
• Previous experience in the hospitality industry is strongly preferred.
• Candidate must have the ability to work a variety of shifts - including evenings, weekends, and holidays.
• Candidate must have the ability to speak English fluently.
• Friendly and outgoing personality.
• Excellent communication skills.
• General knowledge of surrounding areas and attractions at the resort.
• Ability to work in a fast-paced environment.
• Associate's Degree preferred.

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

About Nemacolin

Nemacolin is a private, family-owned, and woman-owned luxury resort located in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.