Front Desk Associate

Key Responsibilities

• Greet and welcome guests with excellent customer service
• Manage front desk operations including check-in, check-out, and reservation management
• Process guest payments accurately; handle cash, credit cards, and daily balancing
• Answer all incoming calls professionally and follow company sales and service standards
• Auxiliary guests with room selection, room upgrades, and brand program enrollment
• Handle room and rate changes while following hotel policies and guest needs
• Review VIP arrivals, special requests, and ensure accurate guest notes
• Cook with Housekeeping on room status and readiness
• Provide guests with information about hotel amenities, services, and local attractions
• Maintain clean, organized, and safe work areas at all times
• Communicate effectively with management and all hotel departments
• Represent MCHG positively and professionally while interacting with guests and the community
• Follow all company policies, procedures, and safety standards

Qualifications

• Previous front desk, hotel, or customer service experience preferred
• Strong guest service and hospitality skills
• Excellent verbal and written communication skills
• Basic computer skills; ability to learn hotel PMS and reservation systems
• Strong attention to detail, accuracy, and ability to multitask
• Positive attitude, professional appearance, and reliable attendance
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed
• Must be available to work a flexible schedule including nights, weekends, and holidays

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Discounts
• Supportive and respectful work environment