Front Desk Associate

Responsibilities

• Act with knowledge, integrity, and professionalism that promote the culture, values, and philosophy of Hyatt Place.
• Display respect and good manners with others at all times.
• Aid guests with check-in and check-out processes (verifying registration, address, and credit information, posting charges, etc.).
• Offer assistance and suggestions with luggage, directions, wake-up calls, future reservations, etc.
• Provide information to guests' inquiries, answer questions courteously and efficiently, and inform guests of hotel services, features, and room amenities.
• Answer calls courteously following Hyatt Place standards.
• Prepare, set up, stock, clean, and provide quality beverages and food products for all guests.
• Be familiar and knowledgeable with the operation of the POS System.
• Aid guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner.
• Maintain a clean and organized environment for guests by clearing tables during service.
• Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security, and all other policies, procedures, and standards to ensure that the hotel can exceed guests' expectations.

Qualifications

• Customer Service experience is required, preferably in the hotel or related industry.
• A College or High School diploma is required.
• Hotel Experience is preferred.
• Requires strong command of English language to include speaking, reading, and writing.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Ability to problem-solve.
• Ability to lift, pull, and push moderate weights if necessary.
• Ability to multitask.
• Must know basic computer skills, i.e. Word, Excel, etc.
• Must be 20 years or older.

Pay

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.