Front Desk Associate

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Schedule appointments for patients and manage the appointment calendar
• Collect patient information and update electronic medical records
• Verify insurance coverage and assist with insurance billing processes
• Maintain a clean and organized front desk area
• Provide excellent customer service to ensure patient satisfaction
• Aid with administrative tasks such as filing, faxing, and scanning documents

About the role

Hightop Health is the premier outpatient mental health group, committed to setting the standard for superior patient care. Our Centers of Excellence combine cutting-edge research, advanced treatment options, and industry-leading expertise to deliver evidence-based, integrative psychiatry that treats the whole person. Care is provided by top-tier clinicians who truly care, and each treatment plan is as unique as the patient receiving it, blending traditional and novel interventions, biological and psychological approaches, and personalized strategies informed by real-world outcomes. We are a clinician-centric practice, supported by an interdisciplinary team and robust infrastructure, allowing providers to focus on delivering the highest quality care while we manage operational and administrative details.

Requirements

• Previous experience as front desk admin in a medical office
• Experience working with Athena or a similar EHR preferred
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and ability to handle high call volumes
• Excellent organizational skills and attention to detail
• Customer service-oriented mindset with a friendly and professional demeanor

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation (if applicable)

Skills

• Excellent interpersonal and communication skills
• Proficient in Microsoft Office Suite
• Knowledge of basic medical terminology

Benefits

Hightop Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.

Pay

The salary range for this position is $20 - $25 per hour.

Schedule

The schedule for this position is Monday through Friday, 8:00 AM - 5:00 PM.

Contact

To apply, please visit our website at www.hightophealth.com. For more information regarding your rights under certain federal laws, please refer to the links below: FMLA EPA.