Front Desk Associate
About the role
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities
- Executes procedures as outlined by front desk manual
- Answer phones, take messages and transfer calls
- Knowledgeable of Clubs amenities and surroundings
- Communicates kindly and sincerely using members name
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures front desk is clean, maintained and organized at all times
- Able to respond quickly and appropriately to emergency situations
Expectations
- Present a professional demeanor at all times when representing the Genesis Health Clubs
- Provide input in developing strategies to support club goals and objectives
- Able to respond to common inquiries or complaints from members
Job Requirements
- Available to work weekends and evenings and holidays
- Must hold current CPR certification or obtain within 60 days of start date
- Able to work well with others
- Experience in cash handling and credit cards
- Customer service abilities
Physical Requirements
- Ability to stand for long periods of time
- Ability to lift up to 35 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking
Compensation
$10.00 per hour
Benefits
- Medical and dental coverage
- 401(k)
- Paid Time Off (PTO)
- Rapid career advancement in a fast-growing organization
- The opportunity to uplift your community every day
- Free all-access gym membership
- A passionate, supportive culture where Staff is Family
About Genesis Health Clubs
Genesis Health Clubs is the largest privately owned health club company in the country, with 88 locations across 14 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.