Front Desk Associate

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Maintains a safe and secure environment throughout the building/property(s).
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Maintains daily log, records, and forms.
• Serves as a point of contact for residents and visitors.
• Responds to emergency situations in a timely and efficient manner.
• Maintains and operates electronic security control systems.
• Maintains a safe work environment.
• Resolves and follows-up on all complaints/issues.
• May be assigned other duties by the on-site property manager.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to lift 30 – 50 lbs.
• Ability to work in an upright standing or sitting position for long periods of time.
• Ability to handle, finger, grasp and lift objects and packages.
• Ability to reach with hands and arms.
• Ability to communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Ability to complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Skills

• Excellent customer service, communication, and time management skills.
• Knowledge of emergency response procedures.
• Proficiency in using electronic security control systems.
• Strong problem-solving and conflict resolution skills.
• Ability to maintain confidentiality and discretion.

What We Offer

• Full comprehensive benefits including medical, dental, vision, time off, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Full-time position with flexible scheduling to accommodate the needs of the property.