Front Desk Associate

About the role

The Front Desk Associate at Community Eye Care Specialists is responsible for providing exceptional patient service, both in person and over the phone. This position involves interviewing patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts.

Responsibilities

• Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.
• Answers multiple phone lines, schedules appointments, assists in processing medical records requests, enters patient demographic and insurance information, and accepts patient payments.

Requirements

• High School Diploma or Equivalent Certificate Required.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Strong desire to assist others and provide excellent customer service.
• Highest level of professionalism and gives superb customer service.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Sets up patient intake forms and ensures all are signed and complete.
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Congratulates the clinical staff to ensure optimal patient experience.

Qualifications

• Displays high level of professionalism and gives superb customer service.
• Obtains and reviews patient demographic and insurance information for accuracy.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Sets up patient intake forms and ensures all are signed and complete.
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Coordinates with Clinical Staff to ensure optimal patient experience.

Skills

• Understanding of medical terminology.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Strong desire to assist others and provide excellent customer service.
• Highly dependable and organized.
• Outstanding interpersonal skills.
• An impeccable clean, polished, professional image.
• The ability to learn quickly, retain training, problem solve and think independently.

Benefits

• Competitive benefits package including Medical, Dental, Vision, 401k with match, HSA/FSA, Telemedicine, Generous PTO Package.
• Employee Discounts and Perks.
• Employee Assistance Program.
• Group Life/AD&D.
• Short Term Disability Insurance.
• Long Term Disability Insurance.

Pay

$17.50- $18.00/hr. Commensurate with experience.

Schedule

N/A