Front Desk Associate

Qualifications/Requirements

• High School Diploma or the equivalent
• Years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred
• Strong reliability with good attendance and punctuality
• Exercises sound judgment in responding to inquiries
• Understands when to route inquiries to next level

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification
• Strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

Benefits

• Competitive benefits package
• Medical/Dental/Vision
• 401k with Match
• HSA/FSA
• Gross PTO Package
• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

About the Role

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.