Front Desk Associate

Front Desk Associate

Greets patients warmly and verifies appointment details.
Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
Books, confirms, and reschedules appointments.
Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
Collections co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
Explains billing procedures.
Enters data in an accurate manner in practice management system as well as verifies that existing information is accurate.
Completes chart prep prior to clinic as needed (print routers, face sheets, etc.).
Completes medical records requests that come directly from the patient.
Completes assigned tasks as related to the appointment rescheduling queue timely.
Maintains a clean, organized, and welcoming reception area for all patients and visitors.
Provides clear information about services, wait time, and policies.
Addresses patient concerns professionally and respectfully.
Photocopies and faxes records and forms according to established policies and procedures.
Maintains patient confidentiality.

• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications/Requirements

• High School Diploma or the equivalent
• Years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred
• Strong reliability with good attendance and punctuality
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification
• Strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

Benefits

• Competitive benefits package
• Medical
• Dental
• Vision
• 401k with Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

About the Role

St. Lucie Eye Associates is a leading provider of eye health services on the Treasure Coast. Our team of dedicated professionals works together to preserve and enhance vision for every patient. Join us to make a meaningful impact every day.

EyeSouth Partners

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.