Front Desk Associate

About the role

The Front Desk Associate at South Georgia North Florida Eye Partners provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.

Responsibilities

• Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.
• Answers multiple phone lines, schedules appointments, assists in processing medical records requests, enters patient demographic and insurance information, and accepts patient payments.
• Displays high level of professionalism and gives superb customer service.
• Obtains and reviews patient demographic and insurance information for accuracy.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Congnates with Clinical Staff to ensure optimal patient experience.

Requirements

• High School Diploma or Equivalent Certificate Required.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Strong desire to assist others and provide excellent customer service.
• Must be highly dependable and organized.
• Outstanding interpersonal skills.
• An impeccable clean, polished, professional image.
• The ability to learn quickly, retain training, problem solve and think independently.

Qualifications

• Understanding of medical terminology.

Skills

• Understanding of medical terminology.

Benefits

• We offer a competitive benefits package to our employees.
• Medical/Dental/Vision/401k with match/HSA/FSA/Teleneuromedicine/Generous PTO Package.
• We also offer the following benefits for FREE:
• Employee Discounts and Perks.
• Employee Assistance Program.
• Group Life/AD&D.
• Short Term Disability Insurance.
• Long Term Disability Insurance.

Pay

Competitive salary based on experience.

Schedule

Flexible schedule to accommodate patient needs.

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.