Front Desk Associate

Front Desk Associate

The Georgia Center for Sight offers a full spectrum of vision care, including exams and treatment for Dry Eye Relief, Glaucoma, Macular Degeneration, and Diabetes. We also provide Refractive Cataract and Standard Cataract surgery, as well as other refractive correction procedures like LASIK and PRK.

Responsibilities

• Greets patients warmly and verifies appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Schedules, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
• Captures co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures and enters data accurately in practice management system.
• Verifies existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.).
• Completes medical records requests that come directly from the patient.
• Completes assigned tasks as related to the appointment rescheduling queue timely.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors.
• Provides clear information about services, wait time, and policies.
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings.
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Requirements

• High School Diploma or equivalent.
• One year of medical office experience preferred.
• Strong reliability with good attendance and punctuality.
• Sound judgment in responding to inquiries; ability to route inquiries to next level.

Qualifications

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification.
• Strong organizational skills.
• Basic understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling skills.
• Excellent customer service skills.

Skills

• Understanding of medical terminology.

Benefits

• Competitive benefits package including Medical, Dental, Vision, 401(k) with match, HSA/FSA, Telemedicine, Generous PTO Package.
• Employee Discounts and Perks.
• Employee Assistance Program.
• Group Life/AD&D.
• Short Term Disability Insurance.
• Long Term Disability Insurance.

About the Role

The Georgia Center for Sight is dedicated to providing high-quality patient care and comprehensive vision care solutions. Our team is committed to excellence and innovation in the field of ophthalmology.