Front Desk Associate

About the role

Georgia Retina, one of the largest retina-only medical practices in the Southeast, seeks a Front Desk Associate to provide exceptional patient service and support in its 13 Metro Atlanta area locations.

Responsibilities

• Interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.
• Answers multiple phone lines, schedules appointments, assists in processing medical records requests, enters patient demographic and insurance information, and accepts patient payments.
• Displays high level of professionalism and gives superb customer service.
• Obtains and reviews patient demographic and insurance information for accuracy.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Congnates with Clinical Staff to ensure optimal patient experience.

Requirements

• High School Diploma or Equivalent Certificate Required.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Strong desire to assist others and provide excellent customer service.
• Must be highly dependable and organized.
• Outstanding interpersonal skills.
• An impeccable clean, polished, professional image.
• The ability to learn quickly, retain training, problem solve and think independently.

Qualifications

• Education: High School Diploma or Equivalent Certificate Required.

Skills

• Understanding of medical terminology.

Benefits

• We offer a competitive benefits package to our employees:
• Medical/Dental/Vision
• 401(k) with Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate patient needs.

Company Information

We offer Employee Discounts and Perks, Employee Assistance Program, Group Life/AD&D, Short Term Disability Insurance, Long Term Disability Insurance, and EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.