Front Desk Associate

About the role

MCOA is a compassionate ophthalmology practice in San Antonio, Texas, offering comprehensive eye care services. The practice is staffed by board-certified physicians who are dedicated to improving patients' vision.

Responsibilities

• Interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information.
• Performs a variety of clerical and patient service duties to maintain efficient office operations.
• Answers multiple phone lines, schedules appointments, assists in processing medical record requests, enters patient information, accepts patient payments, and communicates with patients via various methods.
• Verifies insurance information and collects copays, co-insurance, and outstanding balances.
• Ensures all patient intake forms are signed and complete.
• Schedules appointments and processes medical record requests according to policies and procedures.
• Collaborates with clinical staff to enhance the patient experience.

Requirements

• High School Diploma or Equivalent Certificate Required.
• Minimum 2 years of experience in a medical office or healthcare setting.
• Minimum 2 years of health care insurance experience.
• Strong computer skills with a minimum typing speed of 30 WPM.
• Outstanding interpersonal skills and a strong desire to assist others.
• Highest level of professionalism and superb customer service.
• The ability to learn quickly, retain training, problem solve, and think independently.

Qualifications

• Education: High School Diploma or Equivalent Certificate Required.
• Skills: Strong computer knowledge and skills, understanding of medical terminology, strong desire to assist others, excellent customer service, ability to learn quickly, problem solve, and think independently.

Benefits

• Competitive benefits package including medical, dental, vision, 401(k) with match, HSA/FSA, telemedicine, generous PTO, employee discounts, and perks, and an Employee Assistance Program.
• Group life/AD&D, short-term disability insurance, long-term disability insurance, and an EyeSouth Partners discount.

Pay

Details on pay are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.