Front Desk Associate

About the role

The Front Desk Associate serves as the initial point of contact for patients and visitors, creating a welcoming environment, handling patient check-ins/check-outs, managing calls/emails, scheduling, providing information, verifying insurance benefits, resolving issues, and performing administrative tasks like data entry to ensure smooth operations and excellent customer service in medical facilities.

Responsibilities

• Greets patients warmly and verifies appointment details.
• Collections necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
• Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures.
• Enters data in an accurate manner in practice management system as well as verifies that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.).
• Completes medical records requests that come directly from the patient.
• Completes assigned tasks as related to the appointment rescheduling queue timely.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors.
• Provides clear information about services, wait time, and policies.
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings.
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications/Requirements

• A high school diploma or equivalent years of related experience required.
• Nextech/ICP experience strongly preferred.
• A minimum of 1 year of medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification; strong organizational skills.
• Basic understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling.
• Excellent customer service skills.

Preferred Skills

• Understanding of medical terminology.

Benefits

• We offer a competitive benefits package to our employees.
• Medical, Dental, Vision.
• 401(k) with match.
• HSA/FSA.
• Telemedicine.
• Generous PTO Package.

Pay

We offer a competitive salary based on experience and qualifications.

Schedule

Full-time position.