Front Desk Associate

About the role

The Front Desk Associate at Vitreo Retinal Associates serves as the initial point of contact for patients and visitors, ensuring a welcoming environment and providing essential administrative support.

Responsibilities

• Greet patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Schedules, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
• Captures co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures and enters data accurately in practice management system.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.).
• Completes medical records requests that come directly from the patient.
• Completes assigned tasks as related to the appointment rescheduling queue timely.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors.
• Provides clear information about services, wait time, and policies.
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings.
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications/Requirements

• High School Diploma or equivalent.
• Years related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification.
• Strong organizational skills.
• Basic understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling.
• Excellent customer service skills.

Preferred Skills

• Understanding of medical terminology.

Benefits

• Competitive benefits package including Medical, Dental, Vision, 401(k) with match, HSA/FSA, Telemedicine, Generous PTO Package.
• Employee Discounts and Perks.
• Employee Assistance Program.
• Group Life/AD&D.
• Short Term Disability Insurance.
• Long Term Disability Insurance.
• EyeSouth Partners is an equal opportunity employer.