Front Desk Associate

The Front Desk Associate at Katz Eye Center plays a crucial role in creating a welcoming and efficient environment for patients and visitors. Here are the responsibilities and requirements:

Responsibilities

• Greets patients warmly and verifies appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Schedules, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
• Captures co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures and enters data accurately in practice management system.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.).
• Completes medical records requests that come directly from the patient.
• Completes assigned tasks as related to the appointment rescheduling queue timely.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors.
• Provides clear information about services, wait time, and policies.
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings.
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications/Requirements

• High School Diploma or equivalent.
• At least 1 year of medical office experience.
• Nextech/ICP experience preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification.
• Strong organizational skills.
• Basic understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling.
• Excellent customer service skills.

Preferred Skills

• Understanding of medical terminology.

We offer a competitive benefits package to our employees, including Medical, Dental, Vision, 401(k) with match, HSA/FSA, Telemedicine, Generous PTO Package, Employee Discounts and Perks, Employee Assistance Program, Group Life/AD&D, Short Term Disability Insurance, and Long Term Disability Insurance. We also provide free benefits for our employees. #INDA