Front Desk Associate

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park.
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience.
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies.
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders, when necessary, in a calm and effective manner.
• Prepare daily deposit, drop receipts and follow all company cash handling procedures.
• Assist other team members by sharing knowledge of Park and surrounding area.

Requirements

• Provide excellent customer service to meet and exceed customer expectations.
• Present a positive image of the company in an upbeat, professional manner.
• Ability to work a variety of day, night, weekend and holiday shifts.
• Ability to work independently.
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles.
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.

Knowledge and Experience

• Education: High school diploma or equivalent.
• Experience: Minimum 1 (one) year front desk/room registration experience.
• National Park/Resort experience.