Front Desk Associate
Erickson Senior Living · Peabody, MA · 4 wk ago
Customer Service$17–$20/hrPart-time
About the role
As the first point of contact for residents, staff, and guests, you'll set the tone for a warm and welcoming experience.Responsibilities
- Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
- Manage resident’s list, alphabetically and by resident apartment
- Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail
Requirements
- Proficient in Microsoft Office (especially excel)
- Experience with multi-line telephone switchboard
- Experience and ability to multi-task independently in a fast paced environment
- Reception and Customer Service experience
- Ability to work holidays
Qualifications
- High school diploma or equivalent
- Previous customer service or receptionist experience preferred
Skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of Microsoft Office Suite
- Experience with multi-line telephone switchboard
Benefits
- Compensation: $17-$20/ hour commensurate with experience
- A culture of diversity, inclusion, equity and belonging
- Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
- PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
- 401k for all team members 18 and over with a company 3% match
- Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
- 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
- Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
- Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones