Front Desk Associate
Crunch Fitness CR Fitness Holdings, LLC · Riverview, FL · 2 mo ago
Customer ServiceFull-time
About the role
As a Front Desk Associate, you are the first and last impression of the Crunch brand. You play a vital role in creating a high-energy, positive atmosphere while delivering exceptional customer service. This position is performance-based and includes engaging with prospective members, selling memberships, promoting club services, and ensuring every guest and member has an outstanding experience.
Responsibilities
- Engage with prospective members to promote membership options and answer questions
- Sell memberships and provide information on club services
- Promote the club's services through various marketing channels
- Ensure all guests and members have an outstanding experience
- Handle inquiries and complaints professionally and efficiently
- Manage the front desk area to maintain a clean and organized space
- Participate in team meetings and training sessions to enhance skills and knowledge
Requirements
- Positive, high-energy attitude with a passion for helping others
- Team player with strong communication and organizational skills
- Results-driven mindset and willingness to go above and beyond
- Experience in sales or customer service
- Bilingual Spanish/English (a plus)
- Professional, reliable, and coachable
Qualifications
- High school diploma or equivalent
- Ability to work flexible hours including weekends and evenings
- Basic computer skills including Microsoft Office
Skills
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Customer service experience preferred
- Bilingual Spanish/English (a plus)
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off
- Life Insurance and Short-Term Disability
- Complimentary Crunch Membership
- Discounted Personal Training
- Career advancement in a rapidly growing company
- Ongoing training, development, and leadership opportunities
Pay
Hourly compensation with incentivized commission structure
Schedule
Flexible schedule including weekends and evenings