Front Desk Associate

Benefits

• Employee discounts

Responsibilities

• Ensuring that all members and guest check in and have active memberships
• Oversight of guest and member traffic flow
• Collection of dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Answering phone calls and directing appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Aiding other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Bears Fit as a company, as well as all services and promotions
• Proficiency in policies and directives as outlined in the Member Services Playbook

Qualifications

Your background should include:

• Experience in customer service or a related field
• Strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Knowledge of membership management systems
• Ability to work independently and as part of a team
• Passion for fitness and wellness