Front Desk Associate

The AoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. As part-time front desk staff at our location in Mountain View, CA, you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

About the role

• Summer Camp Season (June – August 1st): Must be available Thursdays and Fridays, 7:45 AM – 5:30 PM, Wednesdays are flexible. Availability on Saturday – Tuesday is not required during this period.
• Academic Year (Starting August 22nd): Preferred candidate will continue on into the academic year. Must be available Sunday – Wednesday, 1:00 PM – 8:45 PM. Availability on Thursday – Saturday is not required during this period.

Job Responsibilities

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member.
• Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date.
• Use internal database to generate reports and lists.
• Data entry.
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups.
• Organize and prepare classroom and office supplies.
• Supervise students between classes.
• Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area.
• Participate in occasional outreach/in-reach opportunities.

Required / Preferred Knowledge, Skills, And Abilities

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred.
• Strong organizational and computer skills.
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage.
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public.
• Ability to work both independently and collaboratively.
• Maintain flexibility to effectively solve problems under pressure.
• Administrative and/or customer service experience.
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.).
• Motivated to learn new technologies.
• Maintain customer confidentiality.
• Excited about our mission of motivating high-performing students.
• Lift up to 25lbs.

Benefits And Compensation

• The Front Desk Associate pay rate for our Mountain View location ranges from $24.29 - $24.86/hour.
• Some benefits include: Paid Sick Leave, 401(k) retirement plan with company match, Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions.