Front Desk Associate

Job Responsibilities

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists
• Data entry
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Supervise students between classes
• Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Participate in occasional outreach/in-reach opportunities

Required / Preferred Knowledge, Skills, And Abilities

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Able to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Lift up to 25lbs

Benefits And Compensation

• The Front Desk Associate pay rate for our Santa Clara location is a range of 24.29 - 24.86/hour.
• Some benefits include: Paid Sick Leave, 401(k) retirement plan with company match, Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions.