Front Desk Associate
About the role
AFC Urgent Care Narberth is a physician-led, walk-in medical clinic dedicated to providing high-quality, accessible care to the community. The Front Desk Associate plays a crucial role in ensuring a smooth and positive patient experience.
Responsibilities
- Greet patients in a friendly and professional manner.
- Register patients accurately in the electronic medical records (EMR) system.
- Verify insurance information and collect co-pays, deductibles, and outstanding balances.
- Explain clinic policies, forms, and procedures to patients.
- Answer incoming calls and provide information about services.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Keep the front desk and waiting area clean, organized, and fully stocked.
- Communicate effectively with clinical staff to ensure patient flow is efficient.
- Handle patient inquiries, concerns, or complaints professionally and escalate when appropriate.
- Follow clinic protocols for check-in, check-out, and payment collection.
- Perform additional administrative tasks as assigned.
Requirements
- High School Diploma or equivalent.
- Prior experience in a medical office or customer service setting preferred.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask in a fast-paced environment.
- Positive, professional attitude with a strong sense of urgency.
- Basic knowledge of medical terminology and health insurance plans is a plus.
- Proficient computer skills; experience with EMR systems preferred.
- Reliable, punctual, and committed to excellent patient service.
Qualifications
- Full-time position.
- Weekday shifts: 8:00 AM – 8:00 PM (12-hour shifts).
- Weekend shifts: 8:00 AM – 5:00 PM.
- Must be available to work weekends and holidays as needed.
Benefits
- Competitive hourly wage.
- Health, dental, and vision insurance (for eligible employees).
- Employee discounts on urgent care services.
- Opportunity for growth within AFC Urgent Care.
Pay
Competitive hourly wage.
Schedule
Full-time position with weekday shifts: 8:00 AM – 8:00 PM (12-hour shifts) and weekend shifts: 8:00 AM – 5:00 PM. Must be available to work weekends and holidays as needed.
Company Information
American Family Care has more than 250 clinics and 800 in-network physicians serving over 6 million patients annually. As the nation's leading provider of urgent care, accessible primary care, and occupational medicine, AFC is committed to providing the best healthcare possible in a kind and caring environment. We are an Equal Opportunity Employer.