Front Desk Associate

About the role

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
• Being the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Qualifications

• Demonstrate authenticity, sincerity, and open-mindedness; show up as yourself and act with integrity.
• Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Benefits

• Comprehensive benefits including health coverage, paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training.
• Employee Resource Groups for community events both in-person and virtually.

Pay

The pay range for this role is $17.13 - $17.13 per hour.