Front Desk Assistant (PRN)
Novamed · French Broad, NC · 2 mo ago
AdministrativeFull-time
About the Role
Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.
Responsibilities
- Greeting patients
- Performing check-in procedures
- Maintaining current demographic and insurance information in computer and in the chart
- Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
Requirements
- High School Diploma, with 1-2 years experience in healthcare background
- Knowledge of clinic policies and procedures
- Knowledge of computer systems and programs
- Knowledge of medical terminology
- Must be able to multi-task
- Must be able to express compassion and kindness to patients calling and being seen in the office
- Must maintain a professional and upbeat attitude
- Skill in written and verbal communication and customer relations
- Ability to work effectively with medical staff, management, authorizations, external agencies, and patients
- Requires sitting and standing associated with a normal office environment
Work Environment
- Normal busy office environment with much patient contact
- Occasional evening or weekend work
Benefits
- Employee Assistance Plan
- 401(k) retirement plan with a company match
- Additional benefits available