Front Desk Coordinator (PRN)

Summary/Objective

We are looking for a team member with a dynamic, energetic, and outgoing personality, with a strong background in high-end customer service to work primarily in our Marietta office. This is a PRN position for the summer to help cover for Vacation, PTO, etc. The front desk coordinator focuses on administrative duties while creating a welcoming environment for our patients.

Essential Duties and Responsibilities

• Greets and welcomes patients as they arrive for their appointments.
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating such with patients and clinical staff.
• Checks patients in and out for their appointments.
• Ensures a positive experience for each patient through excellent customer service practices.
• Oversees entry of patient data in Nextech (EHR System)
• Captures contact information for prospective patients and generates leads
• Educates patients on services offered by Marietta Plastic Surgery
• Answers phones and effectively communicates with patients on their inquiries
• Maintains a clean and organized front desk area
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff

Qualifications

• Prior experience in a cosmetic/plastic surgery or dermatology setting preferred
• Positive, outgoing and friendly attitude
• Ability to make an outstanding first impression
• Skilled and articulate communicator
• Solutions oriented
• Problem solver
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to travel between our Marietta and Woodstock offices

Schedule

Monday – Friday 8:00am – 5:00pm

Experience

• EMR systems: 1 year (Preferred)
• Customer service: 2 years (Required)