Front Desk Agent - Summer

What You Get To Do

• Provide excellent customer service to guests, Club Members, and fellow associates
• Register guests at Shore Lodge check-in
• Accomplish check in procedures and resort orientation
• Accommodate special requests whenever possible and facilitate amenity requests
• Provide information on facilities and services, events and attractions, tours, travel routes, pricing, and transportation schedules
• Process accurate reservations from incoming calls
• Complete daily reports, logs, and reporting as necessary and complete billings at end of guest stays
• Maintain accurate and complete information regarding the local area, hotel, amenities, directions, etc.
• Process Night Audit reporting and compile a complete packet of the day’s reports, transactions, and receipts
• Prepare guest folios, keys, and applicable information for next day arrivals
• Comply with unit cash handling, credit, and check cashing policies and procedures
• Answer multiple phone lines and direct calls lodge wide as necessary
• Organize and submit necessary documents for purchases, external reservations, and departmental needs
• Use multiple computer software programs to process guest stays and schedule activities
• Absent from Guest Services, perform the duties of a bellman for requested services
• Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution
• Perform other duties and responsibilities as assigned

Requirements

• 6 months of relevant customer engagement experience at a high-end hotel, resort, or private club preferred
• Ability to deal with problems and situations requiring initiative and good judgment
• Strong Microsoft applications, Outlook, Internet Navigation skills
• Ability to multi-task while being highly organized and detail oriented
• Superior customer service skills required
• Ability to communicate effectively with and receive information from guests and associates
• Previous Hospitality, Front Desk, Reservations and Guest Service Experience preferred
• Lodging software experience a plus