Front Desk Agent (Summer)
Solitude Mountain Resort · Solitude, UT · Today
Management$18.65/hrPart-time
Job Duties & Responsibilities
- Deliver exceptional guest service
- Handle arrivals and departures, assisting with guest accounting
- Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries
- Respond promptly to guest requests
- Address lodging, guest folio, and general inquiries via email
- Log maintenance requests and follow up on their completion, assisting when necessary
- Prepare daily reports, including occupancy, arrival, and departure reports
- Maintain lobby coffee service
- Aid in mailroom operations
- Perform light housekeeping to keep the lobby and back areas clean
- Provide bell service and valet assistance to guests as needed
Job Requirements
- Previous guest service experience preferred
- Commitment to providing the highest level of guest service
- Excellent verbal and written communication skills, along with strong problem-solving abilities
- Keen attention to detail
- Basic accounting skills
- Flexibility to work various schedules, including holidays and weekends
- Ability to stand for extended periods
- Ability to lift and carry up to 50 lbs
- Capability to work independently without supervision
- Strong multitasking skills, with the ability to prioritize and address issues effectively
- Intermediate computer skills, including proficiency with office suites and the ability to learn new software
- Must be 21 years old with a clean driving record
Perks Of Working Here
- Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts.
- Access to select Alterra Mountain Company Destinations.
- Free Solitude season pass for you and eligible dependents.
- Discounts on solitude lift tickets for friends and family.
- Discounts on food, rentals, retail, and lessons.
- Comprehensive medical, dental, vision, and life insurance for eligible employees.
- Pro deals with outdoor brands.
- Generous 401(k) plan with company match.
- Free counseling service through Employee Assistance Program.