Front Desk Agent South Coast Winery Resort & Spa

About the role

The Front Desk Agent at South Coast Winery Resort & Spa is responsible for creating exceptional first impressions and delivering memorable guest experiences. This role requires a warm, professional, and service-driven individual who can manage reservations, room assignments, billing, and cash handling accurately.

Responsibilities

• Greet guests with genuine hospitality and ensure a seamless check-in and check-out experience
• Manage reservations, room assignments, billing, and cash handling accurately
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Cook up to coordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectations
• Maintain knowledge of resort amenities, winery offerings, spa services, and local attractions
• Uphold brand standards, policies, and procedures at all times

Requirements

• Previous hotel front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Able to multitask and remain calm in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as needed
• Experience with hotel PMS systems is a plus

Qualifications

• High school diploma or equivalent
• Basic computer skills
• Knowledge of hotel operations and procedures

Benefits

• 401(k) with matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Why Join Us?

• Work in a beautiful luxury resort and winery setting
• Competitive pay and benefits
• Employee discounts on dining, spa, and retail offerings
• Opportunities for growth and career development
• Be part of a passionate team dedicated to excellence in hospitality