Spa Advisor South Coast Winery Resort & Spa

About the role

Looking for individuals to provide excellent guest service to all GrapeSeed Spa guests.

Responsibilities

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
• Responds to visitors, guests, and employees in a courteous and professional manner
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, department, or voicemail
• Checks, clears, and returns all messages every evening before leaving and every morning upon arrival
• Takes appointments via phone, email, or walk-in, and books them with accuracy
• Takes all information needed to book any appointment properly
• Knows how to use computer system with accuracy
• Composes and prints all itineraries for guest, therapist, and attendants
• Checks guest in for services to inform therapist of their arrival
• Checks out guests; applies proper discounts, etc.
• Collects guest comment cards, approximately 4 per day
• Properly handles money till; ensures the correct amount is accounted for every morning and all money is accounted for at the end of each shift
• Arrives to shift on time and maintains satisfactory attendance
• Follows all dress code requirements
• Performs general clerical duties including filing, photocopying, faxing, and mailing requests
• Prepares any outgoing mail or packages if necessary
• Organizes and maintains file systems as well as any other records and reports
• Performs duties as assigned by supervisors
• Develops product knowledge or demonstrates the ability and willingness to learn
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues

Skills

• Detail oriented
• Organized and efficient
• Learns quickly
• Safety-minded
• High quality standards for production and service
• Courteous and friendly manner
• Good team player
• Customer service focus
• Ability to work productively with little supervision
• Trustworthy and reliable

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Company parties
• Employee discounts
• Flexible schedule