Front Desk Agent - Sheraton Detroit Metro Airport

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently post all charges to guest accounts.
• Maintain complete working knowledge of the Front Office computer or manual system, including all daily transactions and those performed infrequently.
• Accurately manage cash handling, including receiving cash, checks, and credit card information for payment of hotel charges and making correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to apply each.
• Maintain working knowledge of reservations and procedures, including taking same-day reservations in approximately 2 minutes.
• Know and follow cancellation procedures and relocation procedures when necessary.