Sales Manager - Sheraton Detroit Metro Airport

About the role

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts.

Responsibilities

• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letters, and direct mail. As a proactive sales manager, 80% of time should be spent in active sales solicitation.
• Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
• Send proposals on all leads that fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.
• Clearly outline on booking sheets the client's room block requirements, suite requirements, meeting and banquet space requirements so the accurate facilities may be reserved.
• Obtain, document, and route all necessary information on definite groups, including billing information, credit application, rooming list, and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to the catering manager for follow-up.
• Responsible for maintaining a sales quota as assigned by the Director of Sales.
• Maintain total and complete sensitivity to customer satisfaction and guests' needs.
• Prepare and provide the Director of Sales with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will, and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Skills & Qualifications

• Strong business communication and presentation skills, both verbal and written.
• Ability to talk and listen to clients, demonstrating excellent sales skills by knowing and selling the product in a professional and courteous manner.
• Ability to work in a high-demand, sometimes high-pressure environment.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Some travel is required.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect the business needs of the property.
• Must possess basic computational ability.
• Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Ability to participate in, and at times lead, departmental and/or hotel team meetings.

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.