Front Desk Agent - Part-time - $1000 Sign-On Bonus - AC Hotel by Marriott Minneapolis Downtown

About the role

The AC Hotel by Marriott Minneapolis Downtown is seeking a full-time Front Desk Agent to bring a creative spirit to this modern, lifestyle-brand hotel. Located at the intersection of 4th and Hennepin, the 9-story, 245-key hotel features an AC lounge and bar, AC library, media salons, meeting spaces, a boardroom, and a fitness center, with direct access to the Minneapolis skyway system.

Responsibilities

• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Complete check-in procedures for arriving guests using manual and computerized methods to ensure guest satisfaction.
• Facilitate guest departure (check-out) by following established procedures to close guest accounts and prepare rooms for the next guest.
• Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods to ensure accurate hotel records.
• Answer inquiries and accept reservations in person and by telephone, communicating hotel rates and information while using suggestive selling techniques to increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions to provide timely and knowledgeable responses.
• Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests.
• Control cash transactions at the front desk and maintain responsibility for a personal bank as specified by hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High School diploma or equivalent.
• High school graduate-level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in oral and written English.
• Ability to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
• Highly organized with strong attention to detail, particularly when performing multiple tasks.

Physical Demands

• Ability to read written communications and a monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal/written instructions, multitask, and communicate both verbally and in writing.
• 90% of shift is spent standing; repeated bending and kneeling required for filing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Work Environment

Prolonged standing at an indoor, thermostatically controlled workstation under fluorescent lighting. 95% of work is performed indoors.

Benefits

• $1,000 sign-on bonus: $250 after 30 days, $250 after 90 days, and $500 on your one-year anniversary.
• Medical insurance with employer covering up to 70% of premiums (includes wellness credit).
• Dental and vision insurance with employer contributions.
• 401(k) program with up to 4% employer match, meeting safe harbor requirements, and no vesting period.
• Health Savings Account (HSA) with up to $1,000 company contribution for qualifying medical plans.
• Flexible Spending Accounts (FSA) for health, dependent care, and commuter expenses.
• Company-paid basic life and AD&D insurance, with optional supplemental coverage.
• Short-term and long-term disability insurance.
• Optional insurance plans: Pet, Accidental, Critical Illness, and Hospital Indemnity.
• WINFertility guidance for those enrolled in the Sage medical plan.
• Calm Health Application subscription.
• Employee Assistance Program (EAP).
• Paid time off for vacation, sick leave, and holidays.
• Tuition reimbursement of up to $2,000 per calendar year.
• Discounts on hotels, restaurants, and more.
• Employee Referral Bonus Program: up to $1,000 per referral.

Pay

USD $19.00 per hour.