Front Desk Supervisor - $1000 Sign-On Bonus - AC Hotel by Marriott Minneapolis Downtown

About the role

The AC Hotel by Marriott Minneapolis Downtown is a 9-story, 245-key property located at the intersection of 4th and Hennepin, directly connected to the Minneapolis skyway system. The hotel features the AC lounge and bar, AC library, media salons, meeting space, boardroom, and fitness center. As a Front Desk Agent, you will supervise front office staff to ensure efficient operations and excellent guest service, embodying the brand’s Spanish roots, European soul, and global mindset.

Responsibilities

• Supervise front desk operations to ensure optimal service and hospitality for guests.
• Train, direct, and coach front desk team members to maintain high-quality service.
• Resolve customer issues, complaints, and problems efficiently to maintain satisfaction.
• Complete check-in and check-out procedures, including accurate cash handling and guest account management.
• Answer inquiries from potential guests, accept reservations, and use suggestive selling techniques to increase occupancy and revenue.
• Maintain knowledge of in-house and area functions to provide timely and accurate responses to guest questions.
• Operate PBX equipment, including scheduling wake-up calls and paging guests.
• Control cash transactions and maintain responsibility for personal bank as per hotel policy.
• Perform other duties as assigned by management.

Requirements

• High school education or equivalent experience.
• 1 or more years of employment experience in a related position.
• Understanding of all hotel front office procedures.
• High school graduate-level mathematical aptitude and knowledge of cash handling procedures.
• Experience dealing directly with the public and basic customer service skills.
• Knowledge of company/hotel policies and ability to determine courses of action based on guidelines.
• Supervision and management skills.
• Ability to communicate hotel services to management and guests; second language may be required.
• Proficiency in operating computers, calculators, and telephone keyboards for cash handling and paperwork.

Physical Demands

• Frequent in-person and telephone communication with guests.
• Ability to read written communications, analyze reports, and view monochrome computer screens.
• Excellent speech communication skills for guest interaction.
• Continuous standing (80–90% of shift).
• Lifting up to 50 lbs. (guest luggage or bell cart; limited).
• Pushing/pulling up to 50 lbs. (bell cart; limited).
• Carrying up to 25 lbs. (guest luggage; limited).

Environment

Prolonged standing at an indoor, thermostatically controlled workstation under fluorescent lighting. Work is primarily indoors (95% of the time).

Benefits

• $1,000 sign-on bonus: $250 after 30 days, $250 after 90 days, and $500 at one-year anniversary.
• Medical insurance with employer covering up to 70% of premiums (includes wellness credit).
• Dental and vision insurance with employer contributions.
• 401(k) program with up to 4% employer match, meeting safe harbor requirements, and no vesting period.
• Health Savings Account (HSA) with up to $1,000 company contribution for qualifying plans.
• Flexible Spending Accounts (FSA) for health, dependent care, and commuter expenses.
• Company-paid basic life and AD&D insurance; optional supplemental coverage.
• Short-term and long-term disability insurance eligibility.
• Optional insurance: Pet, Accidental, Critical Illness, and Hospital Indemnity.
• WINFertility guidance for those enrolled in the Sage medical plan.
• Calm Health Application subscription.
• Employee assistance program.
• Paid time off for vacation, sick leave, and holidays.
• Tuition reimbursement of up to $2,000 per calendar year.
• Discounts on hotels, restaurants, and other services.
• Employee Referral Bonus Program: up to $1,000 per referral.

Pay

USD $22.00 per hour.