Front Desk Agent, Laguna Beach Hotel

Duties and Responsibilities

• Conduct live check-ins for our arriving guests.
• Receive, organize and stock deliveries of housekeeping and operational supplies.
• Lift, move, unpack and do the more “unglamorous” sides of organization of the office and storeroom.
• Guide guests through the AvantStay experience, ensuring they have an amazing first impression.
• Stay in constant communication with the field team with updates on guest’s arrivals and requests.
• Utilize our technology to release check in instructions and close out “Live Check-In” cases in Salesforce.
• Aid with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use.
• Maintain and organize gathering spaces including office, and surrounding area.

Requirements

• Detail oriented and thrives on problem-solving issues.
• Broad range of technology experience including different property management systems.
• Excellent communication skills - ability to communicate with a broad range of stakeholders.
• Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience.
• A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently.
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping.
• Strong analytical, strategic, and collaborative skills.
• Comfortable working in a very fast-paced environment.
• A perfectionist, attentive to all the details.
• Focused, hard-working and willing to do what it takes for us to reach the next stage.
• Experience in real estate, hospitality and/or tech is a plus.
• Ability to understand and convey both business issues and technical concepts.
• Capable of quickly learning new software systems.

Qualifications

• Must be based in the Laguna Beach, CA area and willing to work some weekends and some evenings full time.
• Comfort communicating in both English and Spanish is preferred.

Benefits

• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Parking provided for employees.
• Fitness reimbursement.
• Cell phone reimbursement.

Pay

The role has an hourly rate between $23-26/hr, dependent on your skills and experience.

Schedule

This position offers one (or both if available) of the following shift schedules: 7am-3pm or 3-11pm.