Front Desk Agent - Hotel Operations

About the role

The Front Desk Agent is responsible for providing courteous front desk services to guests by delivering products and services that result in a pleasant hotel stay and overall gaming experience. Duties and responsibilities are typically performed in the Hotel Lobby area, a fast-paced, guest-smoking environment with constant exposure to the general public and excessive noise.

Responsibilities

• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling the cash drawer
• Investigate and resolve general billing discrepancies
• Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Promote positive public/employee relations at all times
• Anticipate guests' needs and respond to requests and concerns to ensure guest satisfaction
• Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed

Requirements

• High school diploma or general education degree (GED) is required
• 6 months of Front Desk/Hotel Operations experience
• Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
• Must have exceptional phone etiquette
• Must be able to work standing for long periods of time
• Must be technologically savvy and be able to operate and enter information into a computer
• Must possess basic math skills necessary to accurately calculate and process guest payments
• Must be able to follow procedures in standard situations in which specific steps are involved

Work Environment

The position requires the ability to stand and walk 100% of the time. Extensive periods of data entry are required. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

The team offers a comprehensive benefits package that helps team members stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. A full list of team member benefits is available on the career site at www.gotoworkhappy.com/benefits.

Employment Process

Candidates must obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.