Front Desk Agent - Hotel Operations

About the role

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

Responsibilities

• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests.
• Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
• Communicate with Customer Care for future reservations via telephone calls.
• Assist with booking guest reservations that are walk-ins.
• Respond to guest requests and communicate with other departments as it relates to those requests.
• Provide alternative options to guests if their requests cannot be satisfied.
• Offer bell assistance to each guest upon departure.
• Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent education required.
• Minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits

• Medical, Dental, Vision, and Prescription coverage.
• Life and Accident insurance.
• Pet and Legal plans.
• 401K with company match.
• Paid Time Off and Holiday Pay.
• Free meals, uniforms, and parking.
• Discounts at Hard Rock properties around the globe.
• Eligibility to participate in the discretionary annual bonus program.
• Training and leadership development programs.
• Wellness programs including onsite information and fitness seminars.
• Team Member Resource Groups.
• Recognition programs.

Pay

$18.00 per hour.