Front Desk Agent - Hotel Operations

Essential Duties

• Assisting Guest with questions
• Follow up with guest regarding satisfaction with guest-related issues
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Set up accurate accounts for each guest upon check-in
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
• Block rooms in the computer and identify designated requirements and requests
• Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem
• Cook with Housekeeping to track readiness of rooms for check-in
• Review shift logs/daily memo books and document pertinent information in logbooks
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
• Aid management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

Qualifications

• Must have High School Diploma
• Must be able to manage multiple tasks with attention to detail
• Must have strong communication skills, phone etiquette and exceptional guest service skills
• Must possess computer skill to include MS Office/AS400
• Must be able to work standing/sitting for long periods of time
• Must be able to work nights, overnights, weekends, and holidays

Work Environment

• Frequent standing, walking, reaching, talking, hearing, and using hands to finger, handle, or feel
• Frequent lifting and/or moving up to 50 pounds
• Close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Benefits

The company offers a comprehensive benefits package that allows team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. To see the full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Native American Preference Policy

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.