Front Desk Agent (Hotel)

Responsibilities

• Aid Guest Service Agents and Front Office leadership with checking in and checking out guests.
• Respond to guest inquiries promptly and courteously.
• Provide driving and/or walking directions to guests for local destinations.
• Maintain high levels of product knowledge about the hotel, including directions, hours of operation, services, events, and attractions.
• Support fellow team members and other departments as needed to foster positive relationships.
• Offer or obtain accurate information as required.

Qualifications

• Passion for providing exceptional guest experiences.
• Integrity, urgency, and discipline.
• A strong customer focus, adaptability, and dependability.