Front Desk Agent - Hotel Operations

About the role

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settles account balances of departing guests by accepting payment and handling cash drawer.
• Engages guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits.
• Anticipates guest needs and responds to requests and concerns to ensure guest satisfaction.
• Assists Bell Concierge with delivery as necessary.
• Acts as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded.

Qualifications

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

This response is AI-generated, for reference only.