Front Desk Agent - Hampton Inn South Plainfield

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, inputs all pertinent information into the hotel management system.
• Updating and canceling reservations in the system as requested by the guest.
• Organizing previous shifts paperwork, closing and balancing all room accounts and vouchers, investigating and analyzing out of balance situations, running trial balance reports and night audit.
• Preparing guest folios for express check out.

About the Role

The Hampton Inn by Hilton, located at 205 New World Way, South Plainfield, NJ 07080, is seeking a Night Auditor to join their Front Desk Team. This position is available for Nights, 11 PM - 7 AM, with weekend availability required.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• A high school diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have a valid drivers license, and an acceptable driving history subject to company approval.

What We Offer

• Paid Weekly (Every Friday!)$18.50/hr
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program