Front Desk Agent (Full Time)- Hotel Magdalena

About the role

A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. Concierge services may include transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (e.g., beverages, VIP packages, in‑room amenities), special events and other areas as needed. The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet guests in close proximity and make each feel important by providing a genuine welcome while developing and maintaining the company’s culture, values and reputation.

Who We Are

In the mid‑1950s and 1960s, the Terrace Motor Hotel occupied the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14‑acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started the Austin Opry House, a famous 1,700‑seat music venue, and also built apartments for musicians and traveling road crew. We aim to honor our heritage and provide the same effervescent home to all who pass through.

Key Responsibilities

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction.
• Complete all shift checklist items.
• Check in and out all hotel guests in a confident, professional and personalized manner.
• Take hotel reservations accurately and efficiently.
• Assist in the development and implementation of special projects.
• Provide immediate response to any guest comments or concerns, inform the supervisor, and help implement corrective measures.
• Maintain a positive relationship with all employees and guests.
• Answer all calls courteously, professionally and efficiently; maintain an accurate log of guest calls, assistance or complaints.
• Open, secure and balance shift banks, verifying all credit‑card and room‑charge transactions.
• Maintain accuracy with all accounting and billing procedures.
• Know hotel availability, current rates and special events that may impact occupancy.
• Issue guest safety‑deposit boxes as requested.
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions.
• Ensure open communication with all departments and upper management via email, log books, meetings, etc.
• Maintain a high level of cleanliness and safety in the work area; ensure equipment is in good, safe condition.
• Stay aware of safety issues, emergency procedures and OSHA requirements; attend relevant meetings.
• Perform additional functions as needed to exceed customer expectations, including tasks not specifically related to this position.

Qualifications

• High School diploma or general education degree (GED); college degree preferred.
• Six (6) months related experience in hospitality or service industry.
• Ability to speak, read, write and understand the primary language(s) of the workplace.
• Proficiency with computer programs, including Property Management Systems.

Benefits

• Medical, Dental, Vision coverage.
• 401(k) with company match.
• Free room nights and discounted Friends & Family room rates.
• Generous paid time off.
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.