Part Time Front Desk Agent- Hotel Magdalena

We’re looking for a Front Desk Agent to exceed the expectations of all Bunkhouse guests through telephone operations, check-ins/outs, reservations, inventory control, and concierge services. Concierge duties may include arranging transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, VIP packages, in-room amenities, special events, and more.

The ideal candidate will have strong communication skills, conflict-resolution abilities, and a thorough understanding of Bunkhouse policies. All employees are expected to greet guests warmly, uphold the company’s culture and values, and maintain a positive public reputation.

Hotel Magdalena sits on a historic 14-acre site along South Congress in Austin, once home to the Terrace Motor Hotel and later owned by Willie Nelson. In the 1970s, Nelson established the Austin Opry House and built apartments for musicians and road crews. Today, we honor this heritage by creating a vibrant, welcoming space for all who visit.

Responsibilities

• Adhere to all operational standards, policies, and procedures.
• Complete shift checklist items and check guests in/out in a professional, personalized manner.
• Take hotel reservations accurately and efficiently.
• Assist in special projects and respond promptly to guest comments or concerns.
• Maintain positive relationships with guests and employees.
• Answer all calls courteously and log guest requests or complaints.
• Open, secure, and balance shift banks, verifying credit card and room charge transactions.
• Ensure accuracy in accounting and billing procedures.
• Maintain comprehensive knowledge of hotel availability, rates, and local events.
• Issue guest safety deposit boxes as requested.
• Provide detailed knowledge of local restaurants, attractions, amenities, and directions.
• Communicate openly with all departments and management via email, log books, and meetings.
• Maintain a clean, safe work area and ensure equipment is in good working condition.
• Stay updated on safety procedures and OSHA requirements.
• Attend relevant meetings and perform additional duties as needed to meet operational demands.

Requirements

• High School diploma or GED; College Degree preferred.
• Six (6) months of experience in hospitality or a service-related industry.
• Ability to speak, read, and write fluently in the primary workplace language(s).
• Familiarity with Property Management Systems and other computer programs.

Benefits

• Medical, Dental, and Vision coverage.
• 401K with company match.
• Free room nights and discounted/Friends & Family room rates.
• Generous Paid Time Off.
• Wellbeing initiatives, including complimentary Headspace subscription.
• Discounts at retailers like Apple, AT&T, Verizon, and more.