Front Desk Agent - Embassy Suites Denver Downtown

Responsibilities

• Test hospitality skills in a fast-paced environment.
• Provide accurate and timely information and services to guests.
• Accurately communicate hotel rates and information during reservations.
• Use suggestive selling techniques to sell room nights and increase occupancy and revenue.
• Answer inquiries and accept reservations, both in person and by telephone.
• Close guest accounts and open rooms for the next sale.
• Calculate and post monies, receipts, and guest accounts using proper cash handling methods.
• Control cash transactions and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Operate PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling, and setting wake-up calls.
• Communicate with guests to provide timely and efficient service.
• Maintain good customer relations by keeping up-to-date with in-house and area functions.
• Be able to read written communiques and monochrome computer screens.
• Understand and follow verbal/written instructions, work on multiple tasks, and communicate verbally and in writing.
• Stand for prolonged periods, bend and kneel repeatedly, and occasionally carry and lift up to 25 lbs.

Requirements

• High school diploma or equivalent.
• No prior experience required.
• Mathematical aptitude and knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Past experience in dealing directly with the public.
• Fluency in oral and written English.
• Tact and understanding when dealing with various customer service problems, including stressful and emotionally charged situations.
• Highly organized and able to pay attention to minute details.

Qualifications

• Must be able to read written communications and monochrome computer screens.
• Must be able to operate computers, calculators, and telephone keyboards for cash handling and paperwork processing.
• Must be able to understand and follow verbal and written instructions, work on multiple tasks, and communicate verbally and in writing.
• Must be able to stand for prolonged periods, bend and kneel repeatedly, and occasionally carry and lift up to 25 lbs.

Skills

• High school graduate level mathematical aptitude.
• Standard cash handling procedures.
• Computerized cash register systems.
• Dealing directly with the public.
• Suggestive selling techniques.
• Customer service skills.
• Oral and written English fluency.
• Tact and understanding in dealing with customer service problems.
• Attention to minute details.

Benefits

• Medical, Dental, & Vision Insurance for FTYR employees.
• 401(k) with Employer Matching.
• Discounted On-Site Downtown Parking.
• Hotel Discounts (Both Hilton & Sage Portfolio).
• Sage Values & Culture.

Pay

Not specified.

Schedule

Not specified.