Front Desk Agent | Ft Lauderdale Downtown Courtyard

About the role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently;
  process all payments according to established hotel requirements;
  Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• A high school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Satisfactory communication skills with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Shaner Hotel Group

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About The Team

Shaner Hotels has an amazing opportunity to join our team at our Fort Lauderdale Downtown Courtyard by Marriott. This 137-room hotel is located just miles from Fort Lauderdale Beach, with an amazing rooftop bar and pool to satisfy our guests. With over 2300 square feet of flexible meeting space, this hotel is the perfect opportunity to expand your hospitality career.