Front Desk Supervisor | Ft Lauderdale Downtown Courtyard
Responsibilities
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Aid staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Present guest folios and process payments.
- Adhere to payment, cash handling and credit policies/procedures.
- Supervise all aspects of the Front Desk functions, in accordance with hotel standards.
- Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum one year experience in a similar position.
- Prior supervisory experience a plus.
- Satisfactory communication skills with guests, management, and co-workers.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About the Role
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
About the Company
Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About the Team
This 137-room hotel is located just miles from Fort Lauderdale Beach, with an amazing rooftop bar and pool to satisfy our guests. With over 2300 square feet of flexible meeting space, this hotel is the perfect opportunity to expand your hospitality career.