Front Desk Supervisor | Courtyard by Marriott l Englewood CO

About the role

This position involves supervising front desk operations, assisting guests during check-in/check-out, processing reservations, and managing staff to achieve guest satisfaction and financial results.

Responsibilities

• Supervise front desk staff to ensure guest satisfaction and positive employee relations.
• Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
• Assist guests by providing information about the hotel and its amenities.
• Achieve business revenue goals by developing and implementing service programs.
• Interview, hire, coach, and develop front office associates.
• Evaluate staff performance and provide coaching to meet standards.
• Manage staff through discipline, corrective action, and termination decisions.
• Motivate staff by setting goals, providing feedback, and recognizing achievements.
• Analyze quality issues, identify training needs, and suggest improvements.
• Ensure compliance with CSM training policies and follow standard operating procedures.
• Conduct routine inspections to maintain standards and adhere to regulations.
• Ensure a clean and safe work environment and follow procedures for incidents.
• Manage labor effectively through proper scheduling, monitoring, and adjustments.
• Utilize expertise to suggest changes to front desk operations and maximize revenue and occupancy.
• Attend department/hotel meetings to ensure proper communication and planning.

Requirements

• 2+ years of prior guest service experience, preferably in a hospitality setting.
• Basic computer knowledge and excellent verbal communication skills.
• Attention to detail, customer-focused attitude, and the ability to work in a fast-paced environment.
• A high school diploma or equivalent, with some college or college degree preferred.

Skills

• High attention to detail.
• Good communication skills.
• Leadership ability.